Helping people and organisations to navigate challenges and create change to design a human-centered future
Solving the sticky challenges
Stuck in a web of bureaucracy and complexity? Caught in analysis paralysis? Up to your eyeballs in meetings and deadlines where progress feels frustratingly out of reach?
Today's world throws endless challenges our way, making it easy to feel stuck. But there's a better way and here's how I can help:
Untangle the mess. I'll help you pinpoint the root cause of your challenges and create a clear path forward.
Plant the seeds of possibility. We'll uncover hidden opportunities and design innovative solutions that make a difference.
Build a human-centred future. Your needs and values will drive every decision, ensuring a fulfilling journey.
Designing better outcomes
I'm Heather, your sense-making ally and compass. I'm not about quick fixes or empty promises. My secret weapon? I've spent 20+ years guiding individuals and teams like you in diverse industries. My blend of design thinking, tech knowledge, and a healthy dose of heart-powered empathy will be your guide.
I'm your partner in untangling the mess and translating complexity into crystal-clear action plans and positive outcomes. Navigating with mindful and heartfelt intention is the goal.
Services
Service design is a human-centered approach specifically focused on designing and improving services. It is not just about customers; it's about crafting better experiences for anyone who interacts with a service, be they citizens, staff, students, or even prisoners.
Systems thinking is a holistic approach that focuses on understanding the interconnected elements within a system. It considers how these parts interact and influence each other to create the whole.
Coaching is like having a supportive partner by your side, helping you navigate the path from your starting point to your desired future.
My focus is on finding the right solution for your specific problem. I have a range of approaches at my disposal, and we can choose the most effective ones together.
“She brought direction to our design capability, while her irrepressible positivity and calming nature shone through to all. ”
— Merlin Duff, Experience & Service Design Director
Would you like to work with me?
I'm your collaborative partner, helping you to create positive change in you, your organisation and the world.