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Designing better services for customers.
Let's work together to make users and service makers happy by co-creating services that truly matter.
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Solving Big Challenges, Together.
The goal is to make things better for the people and places we care about. This means understanding problems better, avoiding negative side effects, and working together more efficiently. We need to think differently about problems and solutions.
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Have you got decision fatigue?
Maybe you are feeling stuck and don’t know what to do next?
You want to change something but you’re not sure where to start?
I'm your guide, creating a reflective space for you to dive into your thoughts and gain insights into your motivations, values, and what's important to you.
At the heart of my brand is the goal of making a positive impact on people and organisations.
Mindful of the consequences of our actions and decisions, we will act ethically, fairly, and compassionately.
Navigating with mindful and heartfelt intention is the goal. We will work through the complexity with grace and consideration.
Individuals immerse in a design process where safety, clarity, and empowerment are the foundations of our process.
Diving under the bonnet, deep into the nuts and bolts of the challenge will help us to create solutions with impactful outcomes.
We’ll use a lens of common sense, exploring every nook and cranny, with me at your side asking the right questions.
My services come with many different hats and I don’t have a one-size-fits-all approach. Every project gets a bespoke blend of skills, methods and sense.
Are you struggling with any of the following?
Stuck and broken processes that grind progress to a halt.
Frustrated staff and customers drowning in inefficiency and frustration.
Dirty data lurking in your systems, skewing insights and decisions.
Silos of service delivery creating barriers and hindering collaboration.
Paper trails leading to paper mountains, consuming precious time and resources.
A lack of understanding of how your own processes actually work.
A disconnect between processes, IT solutions, and administrative functions leaving everyone playing catch-up.
It doesn't have to be this way!
packages
Unleash the Power of Systems Thinking!
1-day Systems Mapping Immersive
Concepts
Principles
Practices
Hands-on workshop
New skills ready for action
Service Design Learning Adventure
1-day service immersive roll-up-your-sleeves workshop
Mentoring
Coaching
Training
Prototyping
Strategy
Get Unstuck Coaching Program
A 6-Week Transformative Journey
Personalised coaching sessions
Walk and talk calls
Weekly positivity reminders
Curated wisdom; articles and podcasts